Dental Insurance Coverage

We are here to help answer your questions regarding your dental insurance.

Direct Billing

At Viva Dental, we are pleased to offer direct billing to your dental insurance company. Remember, dental insurance is intended to cover some, but not all of the cost of your dental care.
Not all dental insurance plans are the same - it is important for you to understand your specific plan details before your appointment.

Financial Agreement

Your policy may base coverage on a fee guide which may or may not coincide with the current Alberta Dental Fee Guide.

By becoming a patient and consenting to the proposed treatment, you are entering a financial agreement with Viva Dental directly.

Please carefully review the New Patient form and Financial agreement before signing. If you have any questions, please do not hesitate to ask.

Please review the New Patient Form and Financial Agreement before signing.

Please note that as an Insurance Policy Holder, you are responsible for settling all disagreements with your insurance company’s regarding their decisions.

If you have any questions, please do not hesitate to ask us.

About Our Fees

We follow the current Alberta Dental Association Fee Guide!
Payment for services is expected on the day of service. We offer several payment options for your convenience.

Cash
Credit Card: Visa, MasterCard & American Express
Interac Direct Payment
eTransfer

FAQs

Frequently Asked Questions.

Here our some commonly asked questions about dental insurance and finances.

Do I need to pay first or can you bill to my insurance company directly?
Most of the time we are able to collect the payment from your insurance directly on your behalf. However some insurance companies and their policies are set up in such a way that the funds will be deposited directly into your bank account. If that is the case we are asking our clients to immediately notify us and transfer these funds to us.
Can you check for sure if the treatment will be covered by my Insurance?
This may be a tricky question, because each insurance policy may differ. Oftentimes insurance companies may require further information from the dentist. Sometimes they may not release any information to us, and the claim response may take up to 6 weeks to arrive in the mail. Having said that, we will do our best to verify, on your behalf, the coverage on your insurance plan (Predetermination Claim) and proceed with collecting payment directly from your insurance company.
What is a “pre-determination”?
A Pre-Determination Estimate gives you the exact cost of the treatment. Upon request, we’ll file this paperwork with your insurance provider before any work being done. While this may delay your treatment, you’ll know exactly what (if any) out-of-pocket costs you may be required to pay.